Mobile Banking Security

At the First National Bank of Groton, we are committed to protecting the confidentiality of your personal information and safeguarding of your data. Our service allows you – and only you – to access your accounts from your mobile phone.

 

The Groton Bank Online app uses the same security protocols as Groton Bank Online for your browser, such as HTTPS, 128-bit SSL encryption to ensure that all traffic is encrypted, session authentication, password timeout, and multifactor authentication.

 

We begin with a secure registration process and continue to protect you through the life cycle of each mobile transaction. This includes the following:

 

• Enable Biometric Authentication: Use Face ID, Touch ID, or fingerprint scanning as your primary login method. Biometrics are significantly more secure than patterns or simple PINs.

• Activate Multi-Factor Authentication (MFA)/Two-Factor Authentication (2FA): Always enable MFA/2FA where available. This ensures that even if someone discovers your password, they cannot access your account without a second form of verification, such as a code sent to your trusted device.

• Utilize "Stolen Device Protection": If you use an iPhone or Android, enable built-in features like Stolen Device Protection (iOS) or Theft Detection Lock (Android). these use AI and sensors to automatically lock your device if it is snatched from your hand or moved unexpectedly.

• Set Up Real-Time Alerts: Use the Groton Bank Online app to enable push notifications for all transactions. Immediate alerts allow you to spot and report unauthorized activity the moment it happens.

• Keep Software Current: Enable automatic updates for both your phone’s operating system and the Groton Bank mobile app. Updates frequently include critical security patches that protect against the latest malware and exploits.

• Avoid Public Wi-Fi for Banking: Never access your financial accounts on public or "free" Wi-Fi (like those in coffee shops or airports). Use your mobile data plan or a trusted Virtual Private Network (VPN) to ensure your connection is encrypted.

• Use a Mobile Password Manager: Instead of saving passwords in your mobile browser, use a dedicated, encrypted password manager to generate and store unique, complex passwords for every account.
  

• Set Up Device Tracking Apps: Set up "Find My" (iOS) or "Find Hub" (Android) from another computer or phone to immediately locate, lock or wipe a device if it has been lost or stolen.

What Should I Do if My Device is Lost or Stolen?